LSB for Darth Revan: got crystals instead of characters

My guildmate bought LSB on Darth Revan, but a message appeared in the game that there were problems processing the purchase and there were crystals in the mail instead of characters. Purchase was done via WEB store

His aly code is 517-836-395

Unfortunately he suffer from some technical issues and can't login here on forum now, so he asked me to help him and create this issue.

Please, take a look and fix it