Missing 31 ROLO Shard Rewards from Phase 3 of Guild Event Hot Rebel Assalt

Product: Star Wars: Galaxy of Heroes
Platform:Android Tablet
What type of device are you experiencing the issue with? Missing 31 ROLO Shard Rewards from Phase 3 of Guild Event Hot Rebel Assalt
OS Version 11
Ally Code: (Find it here: http://bit.ly/AllyCode ) 665-765-527
What type of issue do you have? Missing Rewards
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug Hello Team , I have an issue m my reward from the Guld Event Phase 3 - Hot Rebel Assalt is missing .My Gult has a succesfull complete spacial mission and i must recive 31 shards fo Rebel Officer Lea Organa,but after the completing the Phase 3 of the Event i have not recice thouse 31 shards. That Cause and onother issue,if i resevid it i will be able to complete with allready upgradetd Character of ROLO the next Special Mission of the Event = Finaly this issue causes two tings ,first is Character Upgrade with star and second not completing Spesial Mission in the nest Pase oh teh Event . Please Look what is happenig and explain what case this problem ASAP.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Europe
Country Bulgaria

‌

Hello Team ,
I have an issue m my reward from the Guld Event Phase 3 - Hot Rebel Assalt is missing .My Gult has a succesfull complete spacial mission and i must recive 31 shards fo Rebel Officer Lea Organa,but after the completing the Phase 3 of the Event i have not recice thouse 31 shards. That Cause and onother issue,if i resevid it i will be able to complete with allready upgradetd Character of ROLO the next Special Mission of the Event =
Finaly this issue causes two tings ,first is Character Upgrade with star and second not completing Spesial Mission in the nest Pase oh teh Event .
Please Look what is happenig and explain what case this problem ASAP.