Missing bundle after purchase

I purchased resistance rey bundle, got error after the payment, payment went through but i didnt get the bundle, i contacted all type of support, all ordered me to write to in Game support, and all i got there is response every 20/30 hours with the links that i already followed and I did inform about this in chat in game, the ea support confirmed me that they see my payment…

My Ally code is: 593-763-371