Actually I did. But here is the reply, I’m so helpless. He literally asked me go to Forum to ask again. So that’s why I come here
Thank you for contacting EA help. My name is Kapil and and I would assist you with your issue today.
I have gone through your email and found that you are facing some bug in Star Wars: Galaxy of Heroes. I know this can be upsetting for you. I really appreciate your feedback towards the game. We cannot make changes or correct game bugs directly. I will make sure to forward the same to our concern department.
You can however report this at the official forums, so that the moderators and Game experts can take a note of it and investigate this further.
Further, please post your query on the official forums at:
https://forums.galaxy-of-heroes.starwars.ea.com/However, for the inconvenience caused I would like to add 200 Crystals into your account. If you are agree to this, please let us know.
I look forward to your reply.
You can also find answers to common questions on EA Help at
http://help.ea.com , or ask our community experts by visiting Answer HQ at
http://answers.ea.com.
Once again thank you for contacting EA help!
