Missing GL Rey Shards

Product: Star Wars: Galaxy of Heroes
Platform:iPhone
What type of device are you experiencing the issue with? iPhone 
Ally Code: 733-836-796
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Completed Galactic Legend Rey's Event tiers for the shards but still missing shards 
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country United States