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Re: Lost Access to Main Account – 12M GP, All GLs R7+, Kyber 3 GAC

I’m on a IOS account. I’ve deleted the app numerous times, reinstalled it, shut down my phone, tried different wifi places, and still the game will not open! I even went Cellular!

 It downloads 77% on the opening screen, but will not go any further! When the game tries to “loading cantina” it just sits there and does nothing! It’s been like this since 1pm Australian Time, and it is now 10:47pm Australian time, and still the issue has persisted!

I cannot load the game! My guild had a Territory War today, the raid was coming to an end, and due to this issue, I now face the scrutiny of being booted from my guild, all because of this issue! I missed my payouts, missed my free energy log ins, missed everything!

Now I have a GAC in the morning and I know that this will not be fixed in time! I expect to be compensated for this, as my device is working fine, your game is not!  My ally code is 375-283-423  

Like I say, other apps are working perfectly fine. Netflix, Facebook, Tik Tok, Instagram, Discord, and even Marvel Strike Force work fine! Why is SWGOH always such an issue? 

11 Replies

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  • owvtwlomi9qa's avatar
    owvtwlomi9qa
    Seasoned Newcomer
    12 days ago

    私も同じです。日本時間2025/07/07 14:00

    皆さんと同じ。

    iPhoneからゲームをしようとしても、起動画面のイラストから先に進まない。

    どうしたら良いか分からず困っています。

  • ptyuen's avatar
    ptyuen
    Seasoned Newcomer
    12 days ago

    Same here

    ally code 546615565

  • iameringould's avatar
    iameringould
    Rising Newcomer
    12 days ago

    Same same!  On an iPhone...deleted and reloaded the app...nothing.  A full 24+ hours and I can't log in.

    Is this a server issue?

  • ScottDulea's avatar
    ScottDulea
    Rising Novice
    12 days ago

    Turns out it’s an App Store issue with the game having been updated without our knowledge. So CG needs to compensate those who can’t load the game!

  • ScottDulea's avatar
    ScottDulea
    Rising Novice
    12 days ago

    Same for me. 2025/07/07 14:00 Japan time Same as you guys. When I try to play the game on my iPhone, it doesn't go past the illustration on the boot screen. I'm stuck and don't know what to do. (Translated to English for my Japanese friend). 

  • owvtwlomi9qa's avatar
    owvtwlomi9qa
    Seasoned Newcomer
    11 days ago

    こんにちは。

    お返事をありがとうございます。

    こちらはやっとゲームにログインできる様になりましたが、何が原因か分からないままログイン可能になりました。

    また同じ症状が出るかも知れない不安は、続いています。

    皆さんも快適にゲームが楽しめる様に祈っています。

  • esweezy17's avatar
    esweezy17
    Seasoned Newcomer
    9 days ago

    Update: Still doesn’t load at all and is stuck on loading cantina on my phone. However I found out my ipad still works when accessing the game so I have been using that to play. Quite the inconvenience but if others have another device please try them

  • esweezy17's avatar
    esweezy17
    Seasoned Newcomer
    8 days ago

    Update 2: Still cant load the app on my phone

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