Missing Grand Inquisitor Shards

Product: Star Wars: Galaxy of Heroes
Platform: Android Phone
What type of device are you experiencing the issue with? All
OS Version 13
Ally Code: (Find it here: http://bit.ly/AllyCode ) 233-545-982
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug The game got this error that read "An error has occurred that requires restarting the game[.....]" as I killed General Kenobi at the end of the final tier. I clicked Restart as that is the only option and it reloaded the game and marked the event as complete but didn't give the shards for the final Tier.
Steps: How can we find the bug ourselves?
Connection Type Mobile
Please select your region South America
Country Brazil

So the game got this error as I killed General Kenobi at the end of the final tier. I clicked Restart as that is the only option and it reloaded the game and marked the event as complete but didn't give the shards for the final Tier.

I did try force quit and relaunched the game. No change
I also replayed the last tier. Beating it again did not give shards either.