Missing JKL shards from event

Product: Star Wars: Galaxy of Heroes
Platform:iOS
What type of device are you experiencing the issue with? iphone
OS Version 17.4.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 216-518-345
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug After completing the JKL event I realized I am missing 40 shards with no way to go back and receive them.
Steps: How can we find the bug ourselves? Not sure
Connection Type Wifi
Please select your region North America
Country United States

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After completing the JKL event I realized I am missing 40 shards with no way to go back and receive them. I believe the issue occurred in tier V of the event due to a connection issue.