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peter21adrian's avatar
peter21adrian
Seasoned Novice
9 days ago
Solved

Lost Access to Main Account – 12M GP, All GLs R7+, Kyber 3 GAC

I’m experiencing a serious issue with my Star Wars: Galaxy of Heroes account. After a recent login, the game opened a new, empty account, instead of my original one.

My original account had:

- Above 12 million Galactic Power

- All Galactic Legends, each at Relic 7 or higher

- Kyber 3 in Grand Arena Championships

- Multiple fully relic’d squads and years of consistent progress

Last successful login: Around 12:00 PM (EET / Eastern European Time), today

Platform: Android

Device model: Samsung GalaxyS20FE

Linked account method: Google Play / Facebook

What I’ve already tried:

- Reinstalled the game

- Cleared app cache and data

Reached out to EA Help but haven’t received a response yet

This account represents years of work and investment, and I would greatly appreciate help in recovering it as soon as possible.

Thank you in advance for your time and support.

  • Hi folks, 

    Delighted to share that this issue should now be resolved.

    Thank you for your patience while we worked on this for you!

    - EA_Lanna

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