Missing Marquee Shards Packs

Same here, lasting almost three weeks already. Here (and in a lot of accounts) that's related with the accounts being from Brazil. Because of a new law ("Lei Felca") in the country the game become forbidden to sell a lot of things to minors. However, instead of add an age verifier tool in the game (as basically all the other games did), they decided that was easier to remove these features in all the country, to minors and legals. In those three weeks we have no answers from CG about this issue till now, and I'm quitting the game because of that. If you're not from Brazil, I heard that something similar is happening in Belgium, but I can't check on that. Now, the weird thing in your case is that your other account don't have those problems.