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TheGauch33's avatar
TheGauch33
New Traveler
6 years ago

Missing Mk II Guild Event Tokens

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPad
What type of device are you experiencing the issue with? Ipad
OS Version 13.2
Ally Code: (Find it here: http://bit.ly/AllyCode ) 535656376
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug During the current Geonosis Dark Side Event, our guild did not receive the Mk II Guild Event tokens for completing the special mission on the first phase.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country Canada

As stated we didn’t get the Guild Event tokens for this mission. 

8 Replies

  • TheGauch33's avatar
    TheGauch33
    New Traveler
    6 years ago

    In phase 1 ten of us completed the special mission. In phase 2 thirteen of us completed the special mission. We’ve receive zero rewards for either so far. With only a few hours left, I’m now worried we won’t receive the Wat Tambor shards that 17 of us have earned for our guild for completing that special mission. Very frustrating. Also worried about how long it’ll take to get this rectified. 

  • GladOS-013's avatar
    GladOS-013
    Hero (Retired)
    6 years ago

    @TheGauch33 Just to clarify, are you counting the "X completed the special mission" messages, and not relying on the counter in top of the mission? That counter only counts the number of attempts, not the number of successes.

  • TheGauch33's avatar
    TheGauch33
    New Traveler
    6 years ago

    I am counting the number of people who completed the special mission as outlined in the stats section breakdown of the event. I personally completed my mission in phase 1 for example. Our guild regularly completes those missions. No one has received anything, I’ve asked in the chat. 

  • GladOS-013's avatar
    GladOS-013
    Hero (Retired)
    6 years ago

    @TheGauch33 The stats section breakdown is only counting attempts, not completions. Therefore you may not have had anyone succeed.

    The only way to track is to look for the message that says something like “Player completed the Special Mission”

    edit - added visuals

  • TheGauch33's avatar
    TheGauch33
    New Traveler
    6 years ago
    @GladOS-013 I don’t know what to say but I can tell you that I absolutely completed my special mission on phase 1. And so did several others. We always do. We are a pretty strong guild. Something is totally wrong.
  • GladOS-013's avatar
    GladOS-013
    Hero (Retired)
    6 years ago
    @TheGauch33 I don’t know what happened either, but it’s obvious from your description that you were looking at the wrong thing.

    I’ve been told that verifying logs for these completions is very time consuming, so QA support probably wants to make sure you actually missed something (as opposed to assuming the counter is the number of completions) before they put in that much work.
  • TheGauch33's avatar
    TheGauch33
    New Traveler
    6 years ago
    @GladOS-013 Well I can guarantee that many of us completed the special missions but we did not receive any rewards.

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