Missing New player quests/rewards

Product: Star Wars: Galaxy of Heroes
Platform:Android
What type of device are you experiencing the issue with? Mobile
OS Version 5
Ally Code: (Find it here: http://bit.ly/AllyCode ) 265956854
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I reached level 85 after the update, but before the Hotfox in June. I have not received any rewards for the quests.
Steps: How can we find the bug ourselves? The rewards included shards for Phoenix Teams - which I don't have.
Connection Type Mobile
Please select your region Europe
Country Uk

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1. I was Level 75 when the update happened and turned Level 85 a week later. When the hotfix came put I did not receive the rewards for quests Level 75 and below. Phoenix Shards are part of those rewards (and others) which I have not received. Others include some of the ships.

Product: Star Wars: Galaxy of Heroes
Platform:iOS
What type of device are you experiencing the issue with? iPad pro
OS Version 17.5.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 141-377-535
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I did not recieve the new player grant for player that just went lvl 85 after the update. It was promised to be delivered after a “new data pull”. I never got those rewards.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Europe
Country Netherlands

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I did not recieve the new player grant for player that just went lvl 85 after the update. It was promised to be delivered after a “new data pull”. I never got those rewards.