Has this happened to anyone else? I bought the character shard pack that was the special for me that costed 5000 of that shard currency, and I got 330 Omega shards. I went to a character and started rapidly upgrading her like I do normally, except it must’ve glitched or something because it only took her up one star level, and now my shard currency is gone, and I only got one level with her.
Community ManagerHey e6b5rnmjgm5x , I can understand how frustrating that must feel.
I don’t have visibility into account-specific transactions or what might have happened in this case, but situations involving missing currency or unexpected upgrade results are something the support team can properly investigate.
The best next step would be to reach out to customer support so they can review your purchase and shard usage in detail:
https://help.ea.com/en/articles/star-wars/star-wars-galaxy-heroes/get-help/
Make sure to include as much info as you can (what you bought, what happened, and roughly when), as that helps them track it down faster.
Thanks for taking the time to flag it.
I have also edited your thread title so it better fits the issue itself.
Community ManagerCommunity Manager
