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horus006's avatar
horus006
Newcomer
7 years ago

Missing Palpatine rewards after completing Emperors Demise Event

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? All Devices android and IOS both
OS Version Android and IOS
Ally Code: (Find it here: http://bit.ly/AllyCode ) 525-852-411
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Missing Palpatine Shards after completing event
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country United States

I have been sitting at a 6-Star Emperor Palpatine for quite some time now. I made mention to some of my friends that I wish that there was a Palpatine event sometime soon so I could finish making him 7-Stars. My friends mentioned that there was an event going on currently for Emperor Palpatine, but when I checked my game I could not see it. I do however see the Emperors Demise Mystic Event (which doesn't unlock until you've completed all tiers of the Emperors Demise event). I am not able to do the Mystic Event since you suppose to have a 7-Star Palpatine in order to do it. So I am currently stuck. I reached out through the game and have been exchanging emails with support and they sent me here to the forums for further assistance. Attached is screenshots.

2 Replies

  • GladOS-013's avatar
    GladOS-013
    Hero (Retired)
    7 years ago
    That's really odd! I didn't think you could even see the Mythic Event (any of the tiers) until you had a 7* Palpatine.

    There should be a concurrent Emperor's Demise anytime the Mythic Event shows up. Neither of them is currently active, however.

    Hopefully MindTricks or HighCommand can check your account and see how you ended up 25 shards short of a 7* Palpatine - I thought the last tier granted 100 shards.
  • CG_MindTricks's avatar
    CG_MindTricks
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    7 years ago
    Hey, thanks for reaching out on this issue. This was a very old bug from when the Emperor's Demise event was active the first few times.
    The missing Emperor Palpatine shards have now been added to your account.

    Thank you and apologies for the inconvenience.

    Please send me a private message if you encounter any additional issues.

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