Missing payout
Product: Star Wars: Galaxy of Heroes Platform:Apple iPhone What type of device are you experiencing the issue with? Xs OS Version Newest Ally Code: (Find it here: http://bit.ly/AllyCode ) 836-456...
Forum Discussion
EA_UltraSlide
EA Staff
EA StaffHi @BaldurCPH and thanks for the report.
We have checked and according to what we can see, the results of your ship battle reached the server at 59 seconds past the payout. This was at 17:00:59 UTC. As this was after the payout, you received rewards for you position of 4th place.
@EA_UltraSlide What’s the status? Still missing the payout AND today I had the exact some problem. I should have had a solid 10 seconds until payout but was rewarded 4th. So now you owe me 2 x missing payouts.
@BaldurCPH May I ask why you attack so close to payout? Looking at your numbers you aren't taking into account the time for the battle to load and the end result to be sent.
Have you every received the wrong payout when there is still time left on the "Prizes (x left) tab?- @ChristophIV Opposing player blocks me 7-8 minutes before and leaves 2-3 minutes to do the attack expecting that I won’t make it. Quite common “trick” I believe to secure payout.
- @BaldurCPH One thing to consider - you have said you have proof (like a video), but you aren't providing it.
If CGs logs show you moved too late, and there's no evidence to the contrary, then the company likely won't consider that they "owe you" anything.- @GladOS-013 I have shared necessary screenshots from the vid. I would happily upload it, but this forum does not allow that file size.
- @BaldurCPH The easiest way is to upload the video to YouTube and share the link.
