Missing payout

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@BaldurCPH wrote:
@ChristophIV Probably if you have an YouTube account - which I don’t - and you are ok with compromising/sharing your personal data - which I don’t. That’s why a proper system allow file sizes at post 1990 sizing.

I have provided more than enough information for EA to search for the bug, but EA are to arrogant to do that. They haven’t even fixed the security issue that allows players to cheat with mods - and can’t even find them after it’s done - so how could they know where to find this bug?

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If you have a Google account, you have access to YouTube. If you think Google doesn't already know who you are, you might be surprised. You could always create a new Google account for BaldurCPH that shares none of your identifying information and literally just use it to upload the one video. 

EA restricts file sizes here to reduce required database capacity. Many sites behave similarly, but we can't do anything about that. 

So far you hadn't provided CG with "enough evidence" - which is why after UltraSlide reviewed your issue, they found evidence to the contrary. Until evidence is provided that substantiates the claim, they are unlikely to gift you hundreds of crystals. That opens the door for other players to make unsubstantiated claims of loss and expect "compensation." 

We are here to help, and the video would be the best way to help.