Forum Discussion

5 years ago

Solved

Missing rewards from Heroic Sith Raid

Product: Star Wars: Galaxy of Heroes Platform:Android Tablet What type of device are you experiencing the issue with? All devices OS Version 4.4.4 Ally Code: (Find it here: http://bit.ly/AllyCode...

bug

EA_UltraSlide
5 years ago
Hi @TetsuoWallace and thanks for raising this.

We can see that you received your rewards for the Heroic Sith Triumvirate Raid that finished on the 3rd of September. You received the rewards at 8:46:59am GMT+0100 which is roughly 2 hours after the raid was completed.

ChristophIV

Hero+

5 years ago

@TetsuoWallace Hello there.

Are you sure you joined? You can check this by viewing the leader board from the last raid. Navigate to Guilds > Raids > Sith Triumvirate > Tier 7 (Herioc). If you haven't launched a raid since you can view the last raid's results.

If you joined, to the left of your name will be a rank from 1-50, and a score of zero. If you failed to join there will be a "--" to the left of your name and blank space in the score section.

TetsuoWallace
5 years ago
@ChristophIVSeriously? 🤨
If I wasn't sure about it, I wouldn't create this post and report a bug.
I'm not a newbie in the game, so please don't treat me like that and stop raising your statistics with replies that are useless.
- ChristophIV
  Hero+
  5 years ago
  @TetsuoWallace There is no need for rudeness. I'm not trying to "raise my statistics". All my comments are legitimate attempts to help players.
  
  The support team for this board don't work weekends. Myself and other Heroes try to narrow down potential issues during this time, including potential player errors such as failure to join or accidentally claiming rewards. The advice I gave is the first step whether a player is a newbie or a Veteran. You'd be surprised how often people fail to sign up for raids.
  
  All those who posted zeroes in our HSTR last night received rewards, so it isn't a global issue. The team will be able to look into your individual case on Monday, or you can contact customer support through the settings menu in-game and select "missing content" from the options.
  
  Have a nice weekend.