Forum Discussion

CangolfAB's avatar
5 years ago
Solved

Missing rewards from TW

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung Galaxy S10+
OS Version 10
Ally Code: (Find it here: http://bit.ly/AllyCode ) 293-836-833
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Our guild won our TW today and the prize box contained quantity 10 mk7 Nubian Design Tech Salvage Parts among others. I claimed the prize box but the mk7 Nubian Design Tech Salvage Parts did not show up. I noticed this as I am currently farming that part to relic a toon to G13 and 10 of those would have put me really close, instead I am still at 8 out of the 20 that I need to gear up. Some of the prizes did show up but I don't know if all of them did other than the missing mk7 Nubian Design Tech Salvage Parts.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country Canada

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung Galaxy S10+
OS Version 10
Ally Code: (Find it here: http://bit.ly/AllyCode ) 293-836-833
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Our guild won our TW today and the prize box contained quantity 10 mk7 Nubian Design Tech Salvage Parts among others. I claimed the prize box but the mk7 Nubian Design Tech Salvage Parts did not show up. I noticed this as I am currently farming that part to relic a toon to G13 and 10 of those would have put me really close, instead I am still at 8 out of the 20 that I need to gear up. Some of the prizes did show up but I don't know if all of them did other than the missing mk7 Nubian Design Tech Salvage Parts.
Steps: How can we find the bug ourselves? not sure
Connection Type Wifi
Please select your region North America
Country Canada

  • Hi @CangolfAB 

    We have checked the rewards you received from the most recent TW. Pease note that you received 10 Mk 8 Nubian Design Tech Salvage and not 10 Mk 7 Nubian Design Tech Salvage as you mentioned.

    You received the following on 1/21/2021 at 7:00:42pm UTC.

    • 500 Mk I Guild Event Tokens.
    • 1900 Guild Currency.
    • 650 Mk II Guild Event Tokens.
    • 725000 Credits.
    • 3 Ability Material Zeta.
    • 4 Ability Material Omega.
    • 5 Ability Material Mk III.
    • 8 Mk 12 ArmaTek Tactical Data Prototype Salvage.
    • 10 Mk 3 Czerka Stun Cuffs Salvage.
    • 10 Mk 3 Sienar Holo Projector Salvage.
    • 10 Mk 3 Carbanti Sensor Array Salvage.
    • 12 Mk 9 Kyrotech Battle Computer Prototype Salvage.
    • 10 Mk 8 Nubian Design Tech Salvage.
    • 10 Mk 7 CEC Fusion Furnace Salvage.
    • 8 Mk 12 ArmaTek Multi-tool Prototype Salvage.

2 Replies

  • Hi @CangolfAB 

    We have checked the rewards you received from the most recent TW. Pease note that you received 10 Mk 8 Nubian Design Tech Salvage and not 10 Mk 7 Nubian Design Tech Salvage as you mentioned.

    You received the following on 1/21/2021 at 7:00:42pm UTC.

    • 500 Mk I Guild Event Tokens.
    • 1900 Guild Currency.
    • 650 Mk II Guild Event Tokens.
    • 725000 Credits.
    • 3 Ability Material Zeta.
    • 4 Ability Material Omega.
    • 5 Ability Material Mk III.
    • 8 Mk 12 ArmaTek Tactical Data Prototype Salvage.
    • 10 Mk 3 Czerka Stun Cuffs Salvage.
    • 10 Mk 3 Sienar Holo Projector Salvage.
    • 10 Mk 3 Carbanti Sensor Array Salvage.
    • 12 Mk 9 Kyrotech Battle Computer Prototype Salvage.
    • 10 Mk 8 Nubian Design Tech Salvage.
    • 10 Mk 7 CEC Fusion Furnace Salvage.
    • 8 Mk 12 ArmaTek Multi-tool Prototype Salvage.
  • CangolfAB's avatar
    CangolfAB
    5 years ago
    @EA_UltraSlide I appreciate you looking into this and glad that you verified that I received 8 items from the crate. I do want to point out to you that there is still some kind of glitch though. The prizes as shown when I accepted the box showed that I had won both the Mk7 & Mk8. I clearly remember this as I mentioned in my first post as I have been struggling with the Mk7 farm to gear up a toon to G13 and was excited that the prize box came up something that I really needed. If you have verified that I received 8 items than that is good but it is disappointing that what was shown to me was not actually what was deposited.

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