LSB Light Revan problem

Hi, everybody.


I make payment 5 Nov. Light Speed bundle Light Revan Pack.

This is screenschot from my EA Acсount:
https://prnt.sc/6e0rx1NGODIG


As you can see from the screenshot in my account, I made two payments: first for the Light Side Revan bundle, and then for the Dark Side Revan bundle. I received the characters from the Dark Revan bundle, but I did not receive the Light Side ones.

Instead, I was credited twice with 1340 crystals.

I don’t need the crystals — you can remove them from my account, but please give me the characters that I paid for. 

 @ EA_Gunner​ Can you assist me?