Forum Discussion

2 years ago

Solved

Missing rewards

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPad
What type of device are you experiencing the issue with? ipad
OS Version 16.5.1 (c)
Ally Code: (Find it here: http://bit.ly/AllyCode ) 914-372-657
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Since I reached level 85 a week ago or so I am missing some of the rewards that I was getting before. The one that really annoy me the most is not receiving anymore are the Ability Material Omega for completing all the daily objectives. It also happen when I use the Multi sim function in Gallactic War and in challenges.
Steps: How can we find the bug ourselves? I don't know. I guees if you have a log of the rewards I recieved you should be able to confirm
Connection Type Wifi
Please select your region North America
Country United States

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I didn't know about the screenshots ahead of time otherwise I would have kept some. I will now tat I know it could help.

bug

ChristophIV
2 years ago
@VirtualLifeGames You are receiving the full rewards. All that pop up box with the "continue" button shows is the contents of the mystery box awarded as part of the daily activities completion. The rest (the stuff in your first screenshot) goes straight to your inventory.

You can easily check this yourself by noting the number of crystals you have before claiming the rewards for finishing your daily activities. Once you claim the rewards your crystals will have increased by 27 (from the generic rewards) plus 5-250 crystals (from the prize box).

4 Replies

EA_Gunner
EA QV Team
2 years ago
Once you achieved level 85 your daily objectives changed and the rewards were adjusted to match the new objectives.
VirtualLifeGame
2 years ago
So here is what I am talking about.
On the first picture it does say how much money and other things i am supposed to be recieving and as you can see in the secod picture I don't receive anything correctly.
So that's a real issue.I'm basically getting worse rewards now that I achieved lvl 85 which doesn't make sense to me that I put all this time in this video game and now it feels like :
1 I am being ripped off the rewards I am supposed to get
2 I am getting a disavange against other players.
3 It's a bug that need to be fixed
4 I should recieved the rewards I have been missing
5 If the rewards are supposed to change then the preview of the rewards should reflect that.
Please let me know
ChristophIV
Hero+
2 years ago
@VirtualLifeGames You are receiving the full rewards. All that pop up box with the "continue" button shows is the contents of the mystery box awarded as part of the daily activities completion. The rest (the stuff in your first screenshot) goes straight to your inventory.

You can easily check this yourself by noting the number of crystals you have before claiming the rewards for finishing your daily activities. Once you claim the rewards your crystals will have increased by 27 (from the generic rewards) plus 5-250 crystals (from the prize box).
VirtualLifeGame
2 years ago
@ChristophIV Ok I will check, thank you very much for the responses. In any case I think these screens could be clearer because I find it confusing...