So Kessel Run Events Broke

So like so many of you I've been excited for the 3x event and a way to get extra energy was to run up the Kessel Run rewards. I went ahead and bought my bundles and stages of era materials and relics and so on not only did I'm not sure I got it all as I had made 20+ purchases i noticed after some time the Kessel run coaxium rewards where not rolling over and giving me my rewards in game and my bar stopped moving to my dismay I'm not even sure how much i missed out on its the sole reason to make webstore purchases. I knew better after what happened with maul hate fueled to try but i did anyway i went to customer support where the bot gave me the run around as i will provide screenshots. then when i got home from work i tried the website again and they said they cant help me and id have to go to in game support even though I showed them screen shot of the bot ignoring my text and giving me game crashing bug troubleshooting and closing the chat . i opened a new in game chat while talking to ea site chat and the in game told me the only way to speak to an agent is to go to the very site the customer service chat was telling me they cant help me and to use the in game chat and closing the chat. 

so far I've missed out on completing my 7 star max level relic from the era maul hate fueled because the store removed my ability to purchase the remaining pack on each Yoda and chewie and asaj because I couldn't get the shards to max level them like I did the others before the era closed because the chat doesn't work. now I'm going to miss out on a lot of 3x event energy i could have used let alone the crystals and everything else that gets rewarded with the Kessel run i just wanted to be made whole but at this point I've put half a day in to trouble shooting this i really feel like someone there should make me whole on this.