Missing shards for R5-D4

So, is there any update on this? We are two weeks in to the era, new character released, our droid is worse than f2p players even though we’ve spent crystals and/or $$$. The ingame support just said that if I restart the app, we’ll get enough shards to go from 2 to 3 stars. So we end up worse than those who didn’t spend anything at all but did daily quests? And that is just talking about shards, all the other rewards were missed as well as me and many others couldn’t get further than tier 1 due to missing shards.

Can we get some clarification on how this is being handled, because if the ”compensation” is what the in game support said, then that is just a pure joke.