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snowmanm7's avatar
snowmanm7
5 months ago
Solved

Missing shards

Product: Star Wars: Galaxy of Heroes
Platform:iOS
What type of device are you experiencing the issue with? iPhone
OS Version 17.6.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 765-431-372
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Missing 25 shards of Emperor Palpatine after completing all levels of Emperors Demise event.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country USA

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Missing 25 shards of Emperor Palpatine after completing Emperors Demise event 

bug
  • EA_HighCommand's avatar
    EA_HighCommand
    5 months ago

    Hi @snowmanm7, and thank you for the report.

    The 25 missing shards should be in your inbox in-game now.

    PS: You can always get in touch with our support for missing items, rewards, purchases, etc. They should be able to help.

4 Replies

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  • EA_HighCommand's avatar
    EA_HighCommand
    Legend
    5 months ago

    Hi @snowmanm7, and thank you for the report.

    The 25 missing shards should be in your inbox in-game now.

    PS: You can always get in touch with our support for missing items, rewards, purchases, etc. They should be able to help.

  • Schmilla1200's avatar
    Schmilla1200
    Seasoned Newcomer
    5 months ago

    Can you help me with this issue as well, support has been incredibly unhelpful in resolving my issue

  • snowmanm7's avatar
    snowmanm7
    5 months ago

    I just filled out all the info on a new post and they took care of it quickly! I tried in game support multiple times, without any response so just fill out all the info they ask for here’ 

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