Missing Sith Eternal Emperor shards

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 12
OS Version 15.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 141294316
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I was playing the Sith Eternal Emperor battle with Sidious vs Mace Windu. I beat Mace but after i won i got an error message saying that my connection was bad and needed to be restarted or try again. I restarted the game and i wasn’t rewarded the 10 shards. Now my Sith Eternal Emperor has 70 shards and I’ve already won 8 times so i get no more rewards. So in the end I’ll be 10 shards short of unlocking him and no way of getting more shards. I’ve included an attachment of what it shows.
Steps: How can we find the bug ourselves? Im not sure how you can find the bug other than helping me retrieve my missing shards.
Connection Type Wifi
Please select your region North America
Country USA

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Here are the attachments to what i see