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Anonymous's avatar
Anonymous
9 years ago
Solved

Missing Stun Cuffs from Rancor raid

Following up on support ticket 28157142 We are sorry for your trouble. We are going to help you solve the issue as soon as possible. We have checked you account and the result as follows: -Ch...
bug
  • EA_Andy's avatar
    EA_Andy
    9 years ago

    Hi @Annastrasza

    I understand that and you shouldn't have been asked to come to the forums.

    Unfortunately we don't have the necessary tools to investigate this or add any items so you would need to go back to the support team to see what they're able to do.

    - Andy -

EA_Andy's avatar
EA_Andy
Icon for EA Staff (Retired) rankEA Staff (Retired)
9 years ago

Hi @Annastrasza

While bugs can be reported on these forums for review, we aren't able to directly assist with a particular case or look into missing items claims.

I would recommend getting back in touch with the support team to see if there's anything further they're able to do.

Thanks,

- Andy -

Anonymous's avatar
Anonymous
9 years ago
That's exactly what I did. I reported to tech support and they did they analysis and proved that I was correct about the missing item.

Then they told me to make a post here.

I don't know why I have to go back and forth as I have already done my part.
  • EA_Andy's avatar
    EA_Andy
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    9 years ago

    Hi @Annastrasza

    I understand that and you shouldn't have been asked to come to the forums.

    Unfortunately we don't have the necessary tools to investigate this or add any items so you would need to go back to the support team to see what they're able to do.

    - Andy -

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