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DarkRonso's avatar
DarkRonso
New Traveler
4 days ago
Solved

Missing the red crates rewards from the last conquest

Product: Star Wars: Galaxy of Heroes
Platform:iOS
What type of device are you experiencing the issue with? iPhone
OS Version 18.3
Ally Code: (Find it here: http://bit.ly/AllyCode ) 584-943-926
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I had already received the maximum loot in the last two conquests (hard mode) 90 shards + 20 shards via the conquest pass +. However, after completing the conquest today, I did not receive any reward. I am therefore missing the red crate from the completed conquest. Unfortunately, I can't provide a screenshot because I didn't expect not to receive the reward. 
Steps: How can we find the bug ourselves? I don't know if they can determine anything from the logs.
Connection Type Mobile
Please select your region Europe
Country Germany

7 Replies

  • Good morning, what is the status?
    It was very frustrating chatting with the support agent yesterday who was sure that you could only buy Dark Rey. Regarding Conquest, he wanted to know the full name. At times you got the impression that the employee didn't know the game.
    He had referred me to the forum. So now I hope that I'll be heard here and that the reward for the red box (with 90 shards for Dark Rey etc.) will be sent.

  • Whaaat! How can that happen that you do this conquest for two full weeks for the third time and suddenly they refuse the rewards??? That has to be fixed ASAP!!!

  • NoMercy8472's avatar
    NoMercy8472
    Seasoned Novice
    3 days ago

    Wow - this is frustrating! And it is easy to see that you already have the shards from all the four sectors 2-5 (4x5 shards) and only 90 (Red BOX) are missing! So you got NO shards and even if you would not achieved RED (what was not too hard to do in this conquest...) There should be at least the golden BOX reward?!? 

    I hope you get your Dark Rey ASAP 🤞

  • EA_Gunner's avatar
    EA_Gunner
    Icon for EA QV Team rankEA QV Team
    3 days ago

    You should try to make a bit of space in your inbox. You're storing over 40 Datacrons in the inbox and this might create an issue with other inbox messaged and rewards 

  • DarkRonso's avatar
    DarkRonso
    New Traveler
    3 days ago

    Hi EA_Gunner, thanks for your feedback. I have cleared out my inbox. Unfortunately, the red crate was not there.

  • Hello EA / what‘s the status? Can I expect a solution to my problem here?

  • The issue has been resolved. Thank you for your support.

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