MISSION ASHOKA AND PURCCHASE ERROR

I have 2 problems at  my account, the first isthe ashoka mission (2 stars) i already have it 7 star and i´ve opened at least 5 tickets about it without any solution. 

The second problem is  that i´ve bought the mandalorian pack with 90  fragment of each carather , but i didnt get it, they sent 2800 cristal and didnt answer any tickets about it, the problem is that the light speed that i bought cost much more  than 2800 cristals, due to  lack of time to open the charaters and algo the value without the discount to buy each carather. 

This ea help  doenst help any thing, the operators didnt even know any  thing that we asked  then and they never have a solution for any problem, they´re also doesnt respect us as customers (dont answer the chat, close requests without any answers).