Need Help Correcting Age on Account – Unable to Purchase
Hi there, I’m trying to support the game by buying bundles and packs, but my account has the wrong birthdate. It shows me as a teenager, when in fact I am an adult. I am actually much older than that.
Because of this mistake, I cannot make purchases. I have tried using the automated support system, but I cannot get through to a real person. I also submitted in-game requests and even uploaded a photo of my driver’s license, but I have not received any response.
I really just want to fix this so I can give your team the support it deserves. Please contact me so we can resolve this. I am happy to verify my age through any proper method.
Hey r00kqc6u0sjh,
Unfortunately we can't help you update your date of birth on the forums. I'd recommend reaching out to our live support team via the in-game support option. They can take a look at this for you.
