Forum Discussion

lvace4's avatar
4 years ago
Solved

Never got the blueprints for the executrix after completing tier 1

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung
OS Version 10
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Completed tier one of the executrix challenge and never got the 15 blueprints and now cannot progress. Will not let me re do tier 1 challenge
Steps: How can we find the bug ourselves? Look at my game files and you will see the missing blueprints.
Connection Type Wifi
Please select your region South America
Country Canada

Completed tier 1 of the executrix challenge a long time ago and never got the blueprints and now stuck and will not let me re do tier one to get the blueprints. I cannot progress!

  • Hi @lvace4,

    The missing 15 shards should be in your inbox in-game now and allow you to upgrade your Executrix to 2 stars and then enter Tier 2 of the event.

    If you run into any issue with missing rewards, items, etc., in the future, please get in touch with our Customer Support; they should be able to assist.

4 Replies

  • EA_HighCommand's avatar
    EA_HighCommand
    Icon for EA QV Team rankEA QV Team
    4 years ago

    Hi @lvace4,

    The missing 15 shards should be in your inbox in-game now and allow you to upgrade your Executrix to 2 stars and then enter Tier 2 of the event.

    If you run into any issue with missing rewards, items, etc., in the future, please get in touch with our Customer Support; they should be able to assist.

  • 0b10087e68086f4's avatar
    0b10087e68086f4
    2 years ago

    I have exactly the same problem and have spent 3 weeks using the in-game support trying to get them to either give me the 15 blueprints or untick tier 1 so I can re-do it. Where else can I go to resolve this?

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