Well as my Edit got no joy, I'll write a new post as a update. I bought 2 of these cursed packs, as I did not think they had gone through.
It was only after seeing my E-mails I realized I was still charged. Fast forward to yesterday, and Customer Support sent me the contents of ONE pack.
So I am still out of pocket £6.99. I still have the E-mails confirming the buying of said packs if someone at CG needs prove before giving me my 2 pack.
I am trying to be understanding and polite about all this, but sooner or later my patience will run out.
Ally code: 623-714-114