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fyyazyuu18d1's avatar
fyyazyuu18d1
4 years ago
Solved

New Phone Can't Connect Old Account

My son recently got a new phone. He has been playing SWGOH for a bit now and would like to transfer his data to a Google account we have for him.    His current account is not associated with any G...
bug
fyyazyuu18d1's avatar
fyyazyuu18d1
4 years ago
@EA_Aljo Can a bug be opened or development be reached out to? That's why I reached out regarding this. Clearing the cache didn't work and reinstalling would certainly delete all progress.
ChristophIV's avatar
ChristophIV
Hero+
4 years ago
@fyyazyuu18d1 Hello there,

There are instructions for ageing-up accounts under the "Spoiler" button in the link below. Following these instructions should get you to where you need to be, and this route has been successful for others that have used it. Once the correct age is assigned to the account you'll have access to the connect buttons for Apple/Google and the guild chat.

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/221219/content-update-12-18-2019#latest
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @ChristophIV 

    Thank you for this. That sounds like it should take care of this issue. @fyyazyuu18d1, can you please report back if that helps or not?

  • EA_Gunner's avatar
    EA_Gunner
    Icon for EA QV Team rankEA QV Team
    4 years ago

    Hello @fyyazyuu18d1 

    Many countries have data protection laws that require us to make sure that children experience our games in a way that’s appropriate for their age. This is why in some of our mobile games we ask players their age and disable features which may not be appropriate for them. For example, if you are below the minimum age of digital consent in your country, you won’t be able to connect to social networks and access social features (such as chat).

    For more please check out the information HERE.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @fyyazyuu18d1 

    Great! Glad to hear it. If you have any other issues, please reach out again. May the Force be with you 🙂

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