New
Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung Halo
OS Version 7.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 628-944-711
What type of issue do you have? Other
How often does the bug occur? Often (50% - 99%)
Summarize your bug Since the update that changed the load screen, every other time I try to load the game, I get the new player intro. If I close the app and reload, it works mostly fine, there is some lag that wasn't there before, except that I don't get the in-game chat.
Steps: How can we find the bug ourselves? I don't know. I've been on three chats with help. They finally told me to post here.
Connection Type Wifi
Please select your region North America
Country United States
Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung Halo
OS Version 7.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 628-944-711
What type of issue do you have? Other
How often does the bug occur? Often (50% - 99%)
Summarize your bug Since the update that changed the load screen, every other time I try to load the game, I get the new player intro. If I close the app and reload, it works mostly fine, there is some lag that wasn't there before, except that I don't get the in-game chat.
Steps: How can we find the bug ourselves? I don't know. I've been on three chats with help. They finally told me to post here.
Connection Type Wifi
Please select your region North America
Country United States
- @TheAlmightyDezus Hey, thanks for the report. We've recently had an update for underage accounts. From what you described, your account might be underage and that's why you're seeing this weirdness in game.
To check if you selected the correct date of birth on the account, you can create a help ticket from in game and our customer support team can assist you with this.
You have more info available here in regards to wrong date of birth selected and how to contact support:
https://forums.galaxy-of-heroes.starwars.ea.com/discussion/221219/content-update-12-18-2019
Thank you and happy holidays!
