Not Received Lightspeed Bundle - Nightsister Lightspeed Bundle

I just bought the Nightsister Lightspeed Bundle on the SWGOH Web Store. However, whenever I attempted to claim the bundle on the PC client the purchase failed and I didn't receive my purchase nor a refund. I have the confirmation email with the order number: Order Date was 11/6/24

Ally Code: 956-518-687