JerkedUpBeef
10 days agoNew Novice
Online purchase and haven't received the crystals
I purchased a crystal pack on 11/19. I have not received the crystals yet. I was told to wait 24 hours and still haven't received them. I was told to open an in game ticket, which I think I did. However, the response I got today was a canned reponse about Grand Arena rewards and to wait 72 hours. I have a case number. How do I get some attention or chat with someone? WHen I use the online chat tool, they tell me they can't do anything because it is with a specialist?
I don't get any emails or notifications, how do follow up? When I go to "My cases" link, it says that "waiting on player" .