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JerkedUpBeef's avatar
JerkedUpBeef
New Novice
2 days ago

Online purchase and haven't received the crystals

I purchased a crystal pack on 11/19. I have not received the crystals yet. I was told to wait 24 hours and still haven't received them. I was told to open an in game ticket, which I think I did. Howe...
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JerkedUpBeef's avatar
JerkedUpBeef
New Novice

Yes I do, 195454820
There help desk is difficult at best. I purchased these via the EA Webstore and used PayPal. 
However, the help desk is telling me that I need to show proof of purchase through Google Play. I did not purchase these through Google. I have been going around in circles. All they do is keep sending me a link on how to upload screenshots of GooglePlay/GooglePay activity

 

EA_Gunner's avatar
EA_Gunner
Icon for EA QV Team rankEA QV Team
11 hours ago

We escalated your case. An EA Help agent looked into it and confirmed that you received the crystals without issues. They replied to you in case 195825786.

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