Forum Discussion

rhysist88's avatar
5 years ago

Pack Pop Ups

These pop ups are annoying. They appear without notice. 

they used to take you to the store, but now it’s a instant purchase. When they appear without notice and my fingers are moving quicker then I can see, it’s too late 😥

customer service doesn’t help either. Clueless. I know I went a bit Karen in the transcript but saying I couldn’t escalate anything is a joke!

can I get any help with this please? I didn’t want to purchase this pack and all I want is my in game currency back. 

2 Replies

  • @rhysist88 Refunds are only handled through Customer Support via in-game tickets.

    You can disable most pop-ups by navigating to Settings > Legal > EA In-Game Targeted Advertising > Turn Off Targeted Advertising
  • rhysist88's avatar
    rhysist88
    5 years ago

    Thank you. 

    I’ve now turned it off so hopefully it won’t happen again. 

    sadly the customer service wasn’t helpful 

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