packet reception failure

On December 25, 2024, I bought the astromecanico package for R$54.90, but it never arrived. I contacted them thousands of times, and it was always the same! I didn't receive a refund or package number 58 code GPA.3394-1727-0657-75379, which was from the Jedi Revan collection, characters needed to unlock it. I paid via Pix and got no response, my code is for a player is Jfkaipy-TJ-BKKRh0gCFhw

Number aliance 599-851-268