Forum Discussion

Aeromar's avatar
Aeromar
Seasoned Novice
4 years ago

Payment issue on the SWGoH webstore

Hi,

I am having a payment issue on the SWGoH Webstore, trying to buy one of the crystals packs.
Every time I try to pay, I get the:

"Your action cannot be processed
That didn't work, let's try again. If the problem persists you may want to use a different payment method or try again later."

I have verified my creditcard and my info on my EA profile, but it doesn't seem to fix the issue.
In the "Order History" it says:

"Failed(?) : The payment has failed. This could be caused by en expired payment method or incorrect information."

My payment method and info is solid, I use it frequently and card wont expire till 2024. I have tried spelling my name with both an "æ" and "ae", which sometimes causes issues. Both failed the same.

Any ideas?

1 Reply

  • abechum's avatar
    abechum
    Seasoned Newcomer
    4 years ago
    @abc19nuhgkluf i contacted my bank regarding this - apparently EA doesnt support all the info for a standard EU payment, and therefore some banks wont process the payment

Featured Places

Node avatar for SWGOH Technical Issues

SWGOH Technical Issues

Get help and discuss troubleshooting for Star Wars: Galaxy of Heroes with other players.Latest Activity: 56 minutes ago
27,238 Posts