Play Store - Your device isn't compatible with this version
Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung Galaxy S7
OS Version Android Version 7
Ally Code: (Find it here: http://bit.ly/AllyCode ) 231-838-822
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug Game wouldn't load after update, constant 'connection error, try again' message. Ran updates, cleared data. No fix. Uninstalled, intending to reinstall to get full APK to current version. Play Store error message of "Your device isn't compatible with this version"
Steps: How can we find the bug ourselves? no clue
Connection Type Wifi
Please select your region North America
Country United States of America
So, the latest update didn't download correctly somehow. The game would never load, just 'Connection Error, Retry', even with WiFi or 4g. So, I ran my phone through updates, cleared cache/data and nothing. I then thought, maybe if I uninstall and then reinstall, that might fix it, like it has in the past. So, I uninstall, and then can't find the game in the Play Store. I eventually find a link to the game page and it says "your device isn't compatible with this version", and no link to install.
I've already gone through EA Help twice to no avail. I just want to be able to play the game under my account, on my phone.
Posting the troubleshoot I followed after the EA Help chats:
Hello
This is a follow up response to our conversation that we had regarding . Based on our conversation these are the Troubleshooting steps that I was referring to :
FOUR QUICK TROUBLESHOOTING STEPS FOR ANDROID
Is your interface frozen? Delete unused apps or move them to the cloud or a microSD card. Then clear your cache by going to Settings > Apps > Clear Cache.
If your app crashes, check that your phone and app have the latest updates.
Screen not responding? Restart your phone.
If your app won’t download, clear the cache and wipe the history of the Google Play store. Do this by heading to Settings > Clear Local Search History.
MAKE SURE YOU’RE RUNNING THE LATEST ANDROID VERSION
Usually you’ll find the option somewhere in your device’s Settings menu:
Settings > System updates
Settings > About phone > System updates
You might see other options, such as “About device,” “Software updates,” or “Download updates.”
If you’re not sure how to check your device for updates, check out the Android Help Center.
Are your game apps updated?
Open the Google Play Store app.
Tap the menu icon in the upper-left.
Tap My apps & games.
Tap any app that says UPDATE.
Tap the UPDATE button.
Some apps require a Wi-Fi connection to update.
CLOSE YOUR BACKGROUND APPS
Apps use memory. If you can’t launch or play an app, close all other apps and try again.
Tap the Recent Apps button.
Tap the X or swipe right on an app’s preview to close the app.
RESTART YOUR APP
Restart the app
Tap the Recent Apps button.
Tap the X or swipe right on an app’s preview to close the app.
Press the Home button and restart the app.
Force restart your device
Press and hold the Power and Volume Down buttons until you see the reboot animation.
CLEAR YOUR APP CACHE AND DATA
Clearing your app’s cache and data can help fix some issues. Find the steps to clear the cache and data on Google Play Help’s help article — look under Step 2.
INSTALL/REINSTALL
Install another app from the App Store
If you can’t launch any of your apps, there could be a problem with your Google authorization. Reauthorize your Google Account by downloading a new app from the Google Play Store.
If you installed apps using multiple Google Accounts, do this for each account.
Reinstall the app
If the app still isn’t working, try uninstalling it from your device and installing it again.
Touch and hold the app you want to remove.
Drag the app to the Remove or Uninstall option at the top of the screen.
Open the Google Play Store.
Search for the app and reinstall it.
- Karan S., EA Help
