Problem linking Google play account in game on Samsung Note8

Question

I can't link my Google play account to the game on my new Samsung Note8 phone. I have Google play games on phone with my account showing, but Galaxy of Heroes will only ever open in a new guest account! There are no options to link to Google play or Facebook in settings now. I've added a screenshot of the settings that appear now.
I have uninstalled both play games & GoH apps multiple times, clearing all data & switching device off completely with no change.
If anyone has any ideas why it's not linking now please?

ea_david · Answer

@Norrout&nbsp;Thanks for the post, that's odd alight. Can you try launching the game from within Google Play's app and see is that has any effect?&nbsp;If it's not listed in your installed games you can try using the explore option from the menu and see what happens if you try to grab GoH using that?

norrout · Answer

The only solution I could find to the problem was to do a factory reset, which as it's a new phone wasn't the end of the world.

ea_david · Answer

Thank you for the update. It's a pity that it came to such a step, but it's good to hear that you're up and running now.&nbsp;

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Problem linking Google play account in game on Samsung Note8

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