Problem with Customer Service
Hello, I submitted a ticket via the help area in game. After 3 days they finally responded to me, misunderstood what was going on, then figured it out. What happened was my game crashed right after I bought 4 kyro salvage from the championship store. The currency was deducted (as evidenced by a CS agent verifying so). Their issue was I now had less than when I submitted my ticket. This would not have been an issue if they responded timely. Also what was I expected to do, not complete dailies and risk getting this salvage, or not progress on that gear when it shows up in stores? Seeing as how it's been like 2 weeks now, that seems unreasonable.
I had 48, bought 4, crashed. Logged back on still 48. 3 days later or so an 8 pack is in same store so I bought, now I've got 56. I used 50 to craft gear for Shaak Ti. When CS finally gets back confirming the original purchase of 4 happened, I now have 6. Now several days pass, and several agents before they are saying over and over I got the shards. I have explained several times that simple math proves that isn't correct because they verified I got 4 and 8, but the math shows only 8 ever got credited to me.
Why is this like pulling teeth? There is ample evidence the crash robbed me of gear I bought, but they refuse to work with me, only continue to cloud the issue. The last agent asked how many crystals I lost in the purchase. Let's not even take into consideration you can't only buy 4 of that gear with crystals, or the fact nobody ever mentioned them. Please assist me with this issue. I see no need to browbeat players over 4 pieces of salvage that I was charged for and never got.
