Problem with Customer Service
Hello, I submitted a ticket via the help area in game. After 3 days they finally responded to me, misunderstood what was going on, then figured it out. What happened was my game crashed right after ...
Forum Discussion
Hi @dougmichel
Sorry to hear this. Unfortunately it's an issue that we can't deal with over here on the forums, only an EA adviser can deal with missing items and purchases etc.
Other than creating a new case there is not much more you can do about it. Anything account related that needs doing is out of our hands, and if you have created multiple cases then the outcome is likely to stay the same I'm afraid.
Sorry to hear this. Unfortunately it's an issue that we can't deal with over here on the forums, only an EA adviser can deal with missing items and purchases etc.
Other than creating a new case there is not much more you can do about it. Anything account related that needs doing is out of our hands, and if you have created multiple cases then the outcome is likely to stay the same I'm afraid.
@CarbonCarl Hi, sorry to piggyback on an issue that's not my own, but how do you reach these EA advisors?
I'm talking to guys through a chat on help.EA.com about my own issue (Lost LS currency due to game freezing on a Galactic Legends tier 3 battle)...
I was on my 4th chat on Help.EA.com since April 24th, and they were saying any compensation for for the lost tickets/crystals/time is beyond their capability, and to try the forums.
I'm talking to guys through a chat on help.EA.com about my own issue (Lost LS currency due to game freezing on a Galactic Legends tier 3 battle)...
I was on my 4th chat on Help.EA.com since April 24th, and they were saying any compensation for for the lost tickets/crystals/time is beyond their capability, and to try the forums.
The only way to get in contact is through the normal channels.
To contact an EA adviser use the following link: https://help.ea.com/en/contact-us/
Select Origin>Choose Platform>Manage Account and then choose the relevant topic or option and then select an available contact option
They shouldn’t be directing you here in regards to missing items, we have zero power to do anything with your account. All we can do here is guide you through games and technical issues, anything account related we have to direct you to specific teams for them to deal with.
Most of us here are community volunteers, the staff do the same and also manage the forums and everything community related.
If you can follow the above process again and let me know what they say.
