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TashAureus's avatar
TashAureus
Not applicable
5 years ago

Prompted for Google Play Account at Launch - Connection Lost, "Reload", Loop

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Oneplus 6T
OS Version 10
Ally Code: (Find it here: http://bit.ly/AllyCode ) 885-889-752
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug When loading the game it does not automatically recognize my google play account. When prompted, I choose my google play account associated with my ally code and then I get a Connection Lost error with an option to "reload" and the game restarts and goes through the same process in an infinite loop.
Steps: How can we find the bug ourselves? Look at what's going on with android devices trying to connect to the game through google play accounts.
Connection Type Wifi
Please select your region North America
Country Canada

When loading the game it does not automatically recognize my google play account. When prompted, I choose my google play account associated with my ally code and then I get a Connection Lost error with an option to "reload" and the game restarts and goes through the same process in an infinite loop.

17 Replies

  • CEO_Rago's avatar
    CEO_Rago
    Hero (Retired)
    5 years ago

    Greetings,

    have you already tried to uninstall the GooglePlay Games App?

    To do so, please go to settings > Google Play Store > Android preferences > Applications.

    There you’ll get the option to delete the GooglePlayGames App. After that reinstall it again.

    Please report back if it has worked.

    Thanks!

    Regards.

  • ijcath's avatar
    ijcath
    Rising Rookie
    5 years ago

    On my device (Google Pixel 3), those instructions don't pan out as there isn't a "Google Play Store" option under settings... I've searched around but am having a hard time figuring out the appropriate steps on my device.

  • TashAureus's avatar
    TashAureus
    Not applicable
    5 years ago
    @CEO_Rago Yes I uninstalled Google play games and reinstalled it twice now followed be resets and attempts to log in again
  • cmichaelad2's avatar
    cmichaelad2
    Not applicable
    5 years ago

    I also tried uninstalling and reinstalling Google Play Games, including restarting my device before reinstalling it. It did not help.

  • theboozer01's avatar
    theboozer01
    Not applicable
    5 years ago

    For the last last 24+ hours this has been happening to me as well. I do not knowy ally code as I can't login to find it. 

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