Forum Discussion

Not applicable

5 years ago

Prompted for Google Play Account at Launch - Connection Lost, "Reload", Loop

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Oneplus 6T OS Version 10 Ally Code: (Find it here: http://bit.ly/AllyCode ) 88...

bug

TashAureus

Not applicable

5 years ago

@EA_HighCommand Still having issues I tried signing in and out of Google acct. It isn't only me so we need a collective solution here

CEO_Rago

Hero (Retired)

5 years ago

Greetings,

have you already tried to uninstall the GooglePlay Games App?

To do so, please go to settings > Google Play Store > Android preferences > Applications.

There you’ll get the option to delete the GooglePlayGames App. After that reinstall it again.

Please report back if it has worked.

Thanks!

Regards.

ijcath
Rising Rookie
5 years ago
On my device (Google Pixel 3), those instructions don't pan out as there isn't a "Google Play Store" option under settings... I've searched around but am having a hard time figuring out the appropriate steps on my device.
TashAureus
Not applicable
5 years ago
@CEO_Rago Yes I uninstalled Google play games and reinstalled it twice now followed be resets and attempts to log in again
cmichaelad2
Not applicable
5 years ago
I also tried uninstalling and reinstalling Google Play Games, including restarting my device before reinstalling it. It did not help.
TashAureus
Not applicable
5 years ago
@EA_HighCommand @CEO_Rago
Any update for us? It seems a number of people have been affected by this starting around the same time (yesterday morning, EST time)