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Technique95's avatar
Technique95
Seasoned Novice
9 days ago
Solved

Purchased LightSpeed Bundles not recieved ingame

I purchased the Bad Batch, Rogue One 1, and Rogue One 2 Bundles from the Webstore but did not receive them in game. - Ally Code:379-417-387
android
pc
  • EA_Gunner's avatar
    EA_Gunner
    8 days ago

    Added them 

realmemcast's avatar
realmemcast
Seasoned Newcomer
9 days ago
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im not sitting on hold for another hour just to be disconnected again and my issue marked as resolved without even speaking to someone. I was charged. I just want my LSB or my money and the ability to purchase it again. I have spent well over $10,000 on this game and the customer service is HORRENDOUS for this issue. All I want is my LSB, not to sit on hold all day only to be disconnected.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
9 days ago
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You could also use the email option instead. That way, there's no waiting for chat. 

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ingame","id":"message:12031038","revisionNum":1,"repliesCount":8,"author":{"__ref":"User:user:283446"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:swgoh-technical-issues-en"},"conversation":{"__ref":"Conversation:conversation:12031038"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:12031038"},"body@stripHtml({\"truncateLength\":200})":" I purchased the Bad Batch, Rogue One 1, and Rogue One 2 Bundles from the Webstore but did not receive them in game. - Ally Code:379-417-387 ","body@stringLength":"152","rawBody":"

I purchased the Bad Batch, Rogue One 1, and Rogue One 2 Bundles from the Webstore but did not receive them in game.

- Ally Code:379-417-387

","kudosSumWeight":0,"postTime":"2025-03-20T12:04:40.644-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:android","text":"android","time":"2024-07-11T08:45:50.838-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:pc","text":"pc","time":"2024-07-15T13:50:17.283-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:12031038_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":111},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:12031038":{"__typename":"Conversation","id":"conversation:12031038","solved":true,"topic":{"__ref":"ForumTopicMessage:message:12031038"},"lastPostingActivityTime":"2025-03-21T06:43:38.462-07:00","lastPostTime":"2025-03-21T06:43:38.462-07:00","unreadReplyCount":8,"isSubscribed":false},"ModerationData:moderation_data:12031038":{"__typename":"ModerationData","id":"moderation_data:12031038","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:12031038_1":{"__typename":"Revision","id":"revision:12031038_1","lastEditTime":"2025-03-20T12:04:40.644-07:00"},"ForumReplyMessage:message:12031508":{"__typename":"ForumReplyMessage","id":"message:12031508","conversation":{"__ref":"Conversation:conversation:12031038"},"author":{"__ref":"User:user:35"},"revisionNum":1,"uid":12031508,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:swgoh-technical-issues-en"},"subject":"Re: Purchased LightSpeed Bundles not recieved ingame","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:12031508"},"parent":{"__ref":"ForumReplyMessage:message:12031248"},"body":"

You could also use the email option instead. That way, there's no waiting for chat. 

","body@stringLength":"96","rawBody":"

You could also use the email option instead. That way, there's no waiting for chat. 

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Added them 

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Added them 

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im not sitting on hold for another hour just to be disconnected again and my issue marked as resolved without even speaking to someone. I was charged. I just want my LSB or my money and the ability to purchase it again. I have spent well over $10,000 on this game and the customer service is HORRENDOUS for this issue. All I want is my LSB, not to sit on hold all day only to be disconnected.

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im not sitting on hold for another hour just to be disconnected again and my issue marked as resolved without even speaking to someone. I was charged. I just want my LSB or my money and the ability to purchase it again. I have spent well over $10,000 on this game and the customer service is HORRENDOUS for this issue. All I want is my LSB, not to sit on hold all day only to be disconnected.

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