Issue resolved by EA help chat, thanks!
I had the same thing happen to me when i purchased the Chewbacca LSB via the desktop app. It took 3 weeks to resolve but I feel that the reason why it took so long was because there were changes to the person helping me every single day.
I finally lost my S**T at the last person who then escalated it to a management terminal who then promptly granted me the LSB and I thank that person greatly.
I would like to suggest that when a consumer raises a ticket that there is just 1 single dedicated CG/EA help desk person that works to resolve the issue and if it needs to be escalated then go ahead and do so... But 1 new person every single day, with each person giving different reasons for why the issue couldn't be resolved for 3 weeks is ridiculous.
