Forum Discussion

RexWangRX's avatar
RexWangRX
5 years ago
Solved

Purchased not received, AGAIN!!!

Product: Star Wars: Galaxy of Heroes Platform:Apple iPhone What type of device are you experiencing the issue with? iPhone OS Version iOS 14.6 Ally Code: (Find it here: http://bit.ly/AllyCode ) 5...
bug
  • EA_UltraSlide's avatar
    EA_UltraSlide
    5 years ago

    Hi @RexWangRX and sorry to hear that.

    We spoke to a member of the Customer Support Team and a member of the team will be in contact with you to try and help get this resolved. The proof of purchase that you provided should be fine (you don't need to get it in English).

    In future if you are contacting our Customer Support team, it is best to do it in-game by selecting 'Help' from the Settings menu.

RexWangRX's avatar
RexWangRX
5 years ago

That's the mail I received from your support guys, as Anmol said "we have validated your proof of purchase" then why ask me to share invoice in English? If I couldn't get an English version then means I could never get my crystals or money back?

  • EA_UltraSlide's avatar
    EA_UltraSlide
    Icon for EA Staff rankEA Staff
    5 years ago

    Hi @RexWangRX and sorry to hear that.

    We spoke to a member of the Customer Support Team and a member of the team will be in contact with you to try and help get this resolved. The proof of purchase that you provided should be fine (you don't need to get it in English).

    In future if you are contacting our Customer Support team, it is best to do it in-game by selecting 'Help' from the Settings menu.

    • RexWangRX's avatar
      RexWangRX
      5 years ago

      Hello my friend, sorry for bothering you but this issue just happened to me again...I have to say that "restore purchased" is total useless...It's the 3rd or 4th time I have this kind of issue, that's so frustrated...

    • RexWangRX's avatar
      RexWangRX
      5 years ago

      BTW, not sure if you can help me to expedite solving this...I have already opened a case through in-game Help, case number is #87155525.

      Hopefully I can get these contents back with you support, much appreciated.

About SWGOH Technical Issues

Get help and discuss troubleshooting for Star Wars: Galaxy of Heroes with other players.25,949 PostsLatest Activity: 2 hours ago