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mcdapper2016's avatar
7 years ago
Solved

Rancor Raid "Connection Error" Bug

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung Galaxy Note 8
OS Version 0.14.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 861-992-933
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug At the end of the Rancor Raid, it freezes and I get the infamous "Connection Error" message instead of "Victory." I can progress through the raid without a problem. This was the first occurrence but, I reported 100% of the time because I know it will now happen forever more. I have the exact same problem with the AAT Raid. I have not been able to complete it in more than two months because of the same "Connection Error" bug. I am really getting TIRED of this. I have lost SO MANY rewards because of it too. PLEASE HELP!
Steps: How can we find the bug ourselves? I am thinking maybe it has something to do with BB-8. I played the raid tonight with zFinn, CLS, BB-8, C-3PO, and Raid Han. It was the first time I haven't been able to complete the raid. I have no problem with the team of CLS, Thrawn, R2-D2, TIe Fighter Pilot, and Raid Han. Who knows, that team might not work now.
Connection Type Wifi
Please select your region North America
Country United States of America

The bug is always happens at the end of the raid. I can progress through Phases 1-3 without a problem. When I complete Phase 4, the "Connection Error" happens. It HAS to be a bug. I have followed all troubleshooting suggestions. I have even gone as far as doing a factory reset on my phone, reinstalling the game, and hoping for the best. NOTHING has worked.

It happens no matter how my phone is connected. I have a good, strong, connection on WiFi and also on the mobile network.

  • @mcdapper2016@CG_MindTricks

    This happened to me last night in the Rancor raid, with the same team I've used on auto for ages with no issues (JTR CLS Han BB8 R2).  However, I tried something new - I turned off the vpn that my Lookout Mobile Security app runs in the background.  As soon as I did that, the score posted.

    I'm going to try it in HAAT tonight with C3PO on the team and see if that fixes the problem.

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