Re: Closed Application Mid-Update to Save Data - Lost Account

Hi Lanna,

Unfortunately, I've tried logging into my accounts and both of them take me to either a Level 3 or Level 1 account.

In regards to searching by guild, unfortunately, I was part of a nobody guild and was never in contact with anybody from it.

I checked through that link you sent me but it doesn't seem to show all of the guilds available (or I'm doing something wrong there).

Any other ideas?

Thank you.

Hey @DerelicTShadowZ, thanks for checking swgoh.gg. A note on the site says the page only displays guilds that have used SWGOH.GG's Collection Sync so there's a chance your guild hasn't so it wouldn't be listed. There is one more thing we can try though. Do you remember what your SWGOH in-game name was?

Could you also confirm for me if you've been logged in throughout this issue to your Game Center (iOS)/Google Play (Android) account please? Depending on your device you'll have one or the other as an app on your phone and the app icons would look like this for you: 

                               Game Center                                                       Google Play

                                                                                                   

I'm not sure yet from your initial post whether you had linked your SWGOH game to the Game Center/Google Play before now. This is important because:

• If you did link your game progress to Google Play/Game Center, the game progress will be there. You might not be logged into the Game Center/Google Play. By logging back into your Game Center/Google Play account, the SWGOH game should load your progress when you next load.
• If you didn't, you were playing on a Guest Account. That means the game progress was never saved/linked up and there isn't anything we can do to help recover that.

Hi Lanna,

My in-game name would most likely have been LOLPLOXY.

I have already attempted to log in with both Google Play accounts;

[edit: email address removed]

[edit: email address removed]

I will try again now though.

Thank you.

Hi @DerelicTShadowZ, we're not having any luck finding an account with that username I'm afraid :/ It'd be best to contact the support team directly to see if they would be able to assist on the purchases front. This article will outline how to reach them from in-game. https://help.ea.com/en-nz/help/star-wars/star-wars-galaxy-heroes/how-to-contact-support-for-star-wars-galaxy-of-heroes/