Re: Daily challenges don't award rewards
The game is intentionally setup to make you lose rewards or progress if it detects the slightest disconnect. The support doesn't have a way to deal with it because it is a developer issue that they do not intend to fix.
I had a similar issue happen to me around 2 years ago after I earned enough for my first Negotiator blueprints. I purchased the blueprints and it removed my MKII credits. I had spent those credits and received no blueprints from the transaction. I spent an entire week with support trying to figure out what happened. They were unable to help because the system is setup to only look at items that have been received, not items that were lost or never in your inventory to begin with.
The mentality from CG has always been, if players cannot progress then they are forced to spend money or lose progress. The entire concept is unfair and frustrating upon the player and most players quit because of it.